This Refund Policy (hereinafter - the "Refund Policy") is the annex to the Terms and Conditions (hereinafter - the "TOS") and an official document of the operator (hereinafter - the "Operator") of the website "SPEEDHUB.EU", which contains and defines the procedure for refunds on request of individual (hereinafter - the "Customer") who are interested in purchasing or using the Information Services provided by the Operator on the website "SPEEDHUB.EU" (hereinafter - the "Website").
All requests for the Services cancellations must be submitted in writing and signed by the Customer personally within 14 days of service sign up. A scanned copy of signed cancellation letter together with a scanned copy of ID (passport) must be sent to [email protected]
It will be necessary for the Customer to provide a real well-grounded reason for canceling the prepaid Information Service. Once the Operator receives Customer's written and signed explanation "SPEEDHUB.EU" customer care team will check the issue to take a decision about refund.
As explained above all refunds are issued for the Services only when a request to cancel is submitted within 14 days of service sign up. Customers who desire a refund on a prepaid amount will be re-billed at the regular price as opposed to the discount. Only 50% of this prepaid amount will be refunded because "SPEEDHUB.EU" has incurred costs of various kinds in order to provide service to the customer.
Also please note that refunds will be subjected to money refund tax or commision. For example refund to a bank account will exclude a refund tax of 25 Euro (this includes the transfer fee + the SWIFT/SEPA fee ); for PayPal refunds a 4.4% + 0.35 Euro per transaction fee is applied.
After the refund is approved the money will be sent back to customer account in 14 days.
If the Customer has more than one Service with "SPEEDHUB.EU" and only cancel one of the them, the refunded amount can not be transferred to any other of the Customer's services that the Customer has with "SPEEDHUB.EU".
The Operator reserves the right to refuse to refund in the case when "SPEEDHUB.EU" services are provided in accordance with the description on the Website.
Please note the refunds are not available for domain name purcheses/renew/transfers and also for SSL Certificates.
Refunds will not be made to the Customer who:
- bought a Internet Domain or a SSL Certificate of any kind;
- used "SPEEDHUB.EU" services for cyber-crime activity (hack, carding, fishing, spam, scam, fraud and etc.);
- used fake data when registering on the Website;
- used open proxies, tor-browsers and other tools to hide identity when registering on the Website;
- did not pass the Verification of the Identity procedure on the Operator's request.
The Operator of the Website has the right to make changes to this Refund Policy. When changes are made the Operator notifies the Customers by posting a new edition of the Refund Policy. The previous edition of the Refund Policy become no longer valid.
Last Update: May 8, 2017
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